FAQ

ORDER & PAYMENT

HOW DO I PLACE AN ORDER?

Simply navigate to your item(s) of choice, and select the color/size (if applicable) you want. Click the ADD TO CART button. Your items are now in your shopping cart!

Once you've added all the items you want to your cart, click on the cart icon at the very top of the page to view your cart.

Check that all the items in your cart are correct, and click CHECKOUT to proceed to payment. Follow the check out process by logging in (for returning customers) or registering i.e filling in your details manually (for new customers). For new customers, you will be asked to enter your shipping details. Post that you will be on the payments selection page where you can apply any COUPON CODE (if applicable) and then select your preferred mode of payment i.e. either COD (Cash on Delivery) or CREDIT CARD (for Credit Card, Debit Card & Netbanking through a secured payment gateway)

Click COMPLETE ORDER to place your Order. Once you've placed your order successfully, please check your email for your order confirmation.

WHICH METHODS OF PAYMENT ARE ACCEPTED?

We accept Net Banking, GPay, BHIM UPI, PhonePe, Paytm UPI, and Wallet Payments as well.

CAN I CANCEL MY ORDER ONCE PLACED?

Once placed, an order cannot be cancelled.

SHIPPING POLICY

WHEN WILL I RECEIVE MY ORDER?

We use a third party delivery service to ship your orders. Please allow us 1-2 days for processing your order. Once dispatched, it takes 6-7 working days for your order to get delivered. However, the delivery time is subject to change based on weather conditions, inventory shortage, government or covid related restrictions.

WHAT ARE THE SHIPPING CHARGES?

Unless otherwise mentioned by us, shipping charges are to be borne by the customer. The shipping cost PAN India is INR 90.

WHO IS LIABLE FOR RTO / UN-DELIVERED SHIPMENTS?

We are not liable for RTO (Return to Origin) or un-delivered shipments due to wrong address/information provided while placing an order. Maximum delivery attempts is 3, after which the order is returned to us. If the customer is unavailable at the destination during the attempts, we are not liable for the cost of re-shipping the order. In case of re-shipping, the shipping charge has to borne by the customer.

WHERE CAN I TRACK MY ORDER?

As soon as your order is shipped, you will receive an email notification which will include a tracking number that you can use to check the order status. You can also track your order on our website.

RETURNS & REFUNDS

WHAT IS THE RETURN POLICY?

All sales are final. In the unlikely event that you receive a defective item or an incorrect order, an exchange or refund will be offered.

Kindly DM/ mail us (in.anvco@gmail.com) a photo of the received item and the reason for return within 48 hours from delivery. Parcel opening video is mandatory.

Please allow 1-3 business days for us to process your request. Returns must be unused, unaltered, undamaged, accompanied with their original packaging.

WHAT IS THE REFUND POLICY?

We do not offer any return or refund if you have received the correct item in the correct state.

ABOUT THE JEWELLERY

Our pieces have their base set in Brass, which is lead, nickel and cadmium free, ensuring no irritation or harm caused to sensitive skin, under extreme weather conditions. We use 18K Gold Plating, finished off with an anti-tarnish e-coating, for extended wear.

Each piece is carefully crafted by local artisans, using raw metal layers, hence minor specks are a part of the product and not a defect. Some pieces may contain natural freshwater pearls and zirconia stones that may vary in shape and size.

We produce our jewellery with highest quality, making it fit for regular use. It is recommended you follow the jewellery care tips to keep your jewellery looking at it's best.

JEWELLERY CARE

HOW DO I TAKE GOOD CARE OF MY JEWELLERY?

ANVCO Jewellery is crafted carefully to provide you with high quality pieces that last for a long time. However, like fine jewellery, our jewellery too requires some care and conditioning. Your jewellery can last anytime between 3 months - 2 years. The better you keep it, the longer it lasts!

To make your jewellery last longer, follow the tips below:

> Avoid chemicals, perfumes and leaving the pieces open to dirt and dust.

> Wipe the jewellery with a soft dry cloth and store it separately in the boxes we provide.

> Remove the jewellery before bathing / swimming to preserve it's luster and increase longevity.

> Do not rub or scratch your jewellery against other objects to avoid the plating from wearing off.

GET FEATURED ON OUR PAGE

HOW DO I GET FEATURED ON YOUR PAGE?

We love to feature our customers and their reviews. You can use #anvco to get featured on our page or tag us @anvco.in on your post/story and we will repost it. You can also WhatsApp or DM your photos/reviews.

All sorts of reviews are welcome.

CONTACT US

WHERE AND HOW DO I CONTACT YOU?

You can contact us on the following:

WhatsApp: +91-6289788547

Instagram: @anvco.in

Email: in.anvco@gmail.com

DO YOU PROVIDE SUGGESTIONS?

Yes, we would love to provide to provide suggestions to you. Send us your outfit pictures/occasion details and we will tell you what to wear! Gifting it to a friend, we'll help you curate personalized boxes as well.